Terms & Conditions
Value Added Tax (VAT, currently 20%) is calculated on shipping destination. It is included in the price for orders shipped to destinations within mainland UK. For orders shipped to destinations outside the UK the price excludes VAT but orders may be subject to local sales tax or import duty on arrival. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery.
All orders must be paid for by debit card or credit card (Mastercard or VISA). Payment by electronic bank transfer is possible if you prefer, please contact us for details. For online ordering we also accept payment by Paypal. All prices are in UK pounds sterling (£). Credit card transactions for orders from outside the UK will be converted by your card company at their current exchange rates.
Should you have a complaint with the service or a product we have provided please contact us via the contact page or by e-mailing us, writing to us or calling 01768 779800, our lines are open from 09-30 to 17-30 Mondays to Fridays.
Trademarks and copyright
All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the website are the property of UK Airsports Ltd. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.
The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer. UK Airsports Ltd. registered company No 4713817. Our address for all purposes is: UK Airsports Ltd, Blencathra Business Centre, Threlkeld, Keswick, Cumbria CA12 4TR.
Product suitability and use
Customers should be aware that paragliding, hang gliding, speedflying and speedriding are potentially dangerous sports that can lead to serious injury or death. The use of unsuitable and/or incorrect equipment can increase this danger. Goods are supplied on the understanding that the end user has appropriate knowledge and experience of their sport, and can choose equipment suitable to their skill level. If there is any doubt in your mind as to the suitability of any equipment we supply please contact UK Airsports for advice. We will not be held responsible for any loss, injury or death resulting from the use of equipment supplied.
You must call us for a returns reference number before returning any item to enable us to process your refund or exchange as quickly as possible. If a product was supplied in error, is incomplete or faulty, please contact us via the contact page, email or call 01768 779800 as soon as possible. If for any reason you are not satisfied with any product you have purchased from us, you may return it to us and obtain a refund of the price of the returned product (excluding the cost of delivery if paid by us). If we have supplied an item in error or it is faulty, we will credit your return postage costs by arrangement.
Please contact us within 7 working days if you are returning an item. In all cases, products returned must be new, unused, unmarked and in the original packaging for a refund of the full value of the product. We reserve the right to charge a fee for any returned item which does not meet these criteria. Any delivery charges paid by us (free shipping) will be deducted from the refund payment. If you have paid by Paypal, as per their terms of trading we reserve the right to deduct their commission, as they do not refund this part of your payment to us. When you do return the product, always include the returns reference number and daytime telephone number. We strongly recommend you return items to us by recorded delivery to cover yourself against loss.